SWITZERLAND
Methods of purchase
Secure payment by credit card via PAYPAL. This is the safest and fastest method. You do not need to have a Paypal account. You will receive a mail confirming the delivery max. 48 h after the payment. As a rule and if no particular information is given on the website, the items you purchased will be sent within 2-3 days from the receipt of your order.
For deliveries in Switzerland, you can chose the direct order by invoice with prepayment (this method of purchase is available only for clients who can indicate a delivery address in Switzerland). Max. 60 h after your order you will receive a confirmation mail and an invoice with all the information necessary for the payment. As soon as your payment is confirmed, the items you purchased will be sent.
You can also order our books from your usual retailer or take a look at our retailers page.
Responsability of Duo Nova
As a rule our items are neither returned or exchanged. If the client notices any defect that would have escaped our attention at the moment of posting, he must inform us within 8 days after reception of the item(s).
The faulty item(s) will have to be returned by mail, without delay and well packaged. If the reported problem is indeed a delivery mistake or a serious manufacturing defect (missing pages, missing content or illegibility of the musical text), the item(s) will be exchanged and the client will receive compensation for the postage fees.
The editor can in no way be held responsible for an error or omission in the content of the book due to the author or arranger.
Damages, losses or theft of a parcel are insured within the limits of the Swiss postal services.
EUROPE AND OTHER COUNTRIES
Methods of purchase
Orders possible all over the world. Secure payment by credit card via PAYPAL. You do not need to have a Paypal account. You will receive a mail confirming the delivery max. 48 h after the payment.
On our retailers page, you will find a list of music shops that sell by direct mail all over the world.
Postage
There are different options you can chose from: You can chose between Second Class and First Class mail, Registered or Unregistered. We highly recommend Registered post. Hazards that may occur with Unregistered post (loss, damages or theft of the parcel) are the client’s responsibility.
Postage fees and discounts
Postage fees according to weight and quantity.
Responsability of Duo Nova
As a rule our items are neither returned or exchanged. If the client notices any defect that would have escaped our attention at the moment of posting, he must inform us within 8 days after reception of the item(s).
The faulty item(s) will have to be returned by mail, without delay and well packaged. If the reported problem is indeed a delivery mistake or a serious manufacturing defect (missing pages, missing content or illegibility of the musical text), the item(s) will be exchanged and the client will receive compensation for the postage fees.
The editor can in no way be held responsible for an error or omission in the content of the book due to the author or arranger.
Damages, losses or theft of a parcel are insured within the limits of the Swiss postal services.
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